Shipping & Delivery

Processing time

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery

We offer free tracked shipping across the USA on every order, with no minimum spend. Once dispatched, orders typically arrive within 3–5 business days.

Total time from order to doorstep is therefore usually 4–7 business days.

Tracking

As soon as your order ships we email you a tracking number and a direct link to the carrier. Please allow up to 48 hours after dispatch for the tracking number to activate in the carrier's system — it is normal for it to show no movement at first.

You can find full guidance on our Track Your Order page.

If your tracking stops updating

Carriers occasionally take longer to scan packages in transit. If your tracking shows no movement for 4 or more days, email help.lamercreme@gmail.com with your order number and we will open an investigation with the carrier straight away.

Lost or undelivered parcels

If a tracked parcel is confirmed lost by the carrier, we will send a replacement or issue a full refund — your choice. If a parcel is marked delivered but you have not received it, contact us within 7 days and we will investigate with the carrier.

Incorrect addresses

Please check your shipping address carefully at checkout. If you spot a mistake, email us within 24 hours and we will correct it if the order has not yet shipped. We cannot be responsible for parcels delivered to an address supplied incorrectly.

Damaged in transit

If your order arrives damaged, email us photographs of the product and the outer packaging within 48 hours of delivery and we will arrange a replacement or full refund at no cost to you. See our Returns & Refund Policy.

Contact

La Mer Crème — help.lamercreme@gmail.com
335 Stockport Road, Denton, Manchester, England M34 6AZ, United Kingdom