Are your watches authentic?
Yes. Every watch we sell is 100% genuine and brand new. We source exclusively from authorized dealers and trusted grey-market suppliers, and every timepiece is inspected and verified by our specialists before it ships. Each order is backed by our authenticity guarantee.
Why are your prices up to 70% lower than retail?
We operate on the grey-market model: we purchase authentic watches in volume from authorized dealers and international distributors, then pass the savings directly to you. You get the exact same genuine watch — without the boutique markup.
Do watches come with the original box and papers?
Most of our watches include the original box, papers, manuals, and spare links. Each product page lists exactly what is included with that specific watch. If you have a question about a particular listing, email us before ordering.
Do you offer a warranty?
Yes. Every watch is covered by our 1-year international warranty against defects in the movement, materials, and workmanship. See our Warranty Information page for full details.
How do I place an order?
Simply add the watch you love to your cart and check out securely. You'll receive an order confirmation email immediately, followed by a shipping confirmation with tracking once your order is dispatched.
What payment methods do you accept?
We accept all major credit and debit cards, along with the express payment options shown at checkout such as Shop Pay, Apple Pay, and Google Pay. All payments are processed through a secure, encrypted checkout.
Do you offer free shipping?
Yes — shipping is free across the USA on every order, with no minimum. Orders are processed within 1–2 business days and typically delivered within 3–5 business days, fully insured.
Can I track my order?
Absolutely. As soon as your order ships, we email you a tracking number and a carrier link. Please allow up to 48 hours for tracking to activate. You can also visit our Track Your Order page for details.
Can I change or cancel my order?
Yes, within 24 hours of placing it. Email support@luxurywatchesoff.com with your order number as soon as possible. Once an order has been dispatched it can no longer be changed, but our 30-day return policy still applies.
What is your return policy?
We offer 30-day hassle-free returns. If you're not completely satisfied, return the watch unworn and in its original condition, with all packaging and papers, for a full refund to your original payment method.
What if my watch arrives damaged?
Contact us at support@luxurywatchesoff.com within 48 hours of delivery with photos of the watch and packaging. We'll arrange a replacement, repair, or full refund at no cost to you.
Do you buy or trade watches?
We're always interested in acquiring fine timepieces. Email support@luxurywatchesoff.com with details and photos of your watch, and our team will get back to you.
Is my payment secure?
Yes. All transactions are processed through a PCI-compliant, SSL-encrypted checkout. We never see or store your full card details.
How do I contact support?
Email us anytime at support@luxurywatchesoff.com — we respond within 24 hours on business days. You can also use the form on our Contact Us page.
